You will find other useful tenant related information down below.
Contact numbers for these services are:
EnergyMercury: 0800 10 18 10
Meridian: 0800 49 64 96
Empower: 0800 34 00 00
Genesis: 0800 30 04 00
Trustpower: 0800 80 90 00
GasContact Energy: 0800 80 90 00
TelstraClear: 0508 88 80 00
Tenancy Services 0800 83 62 62Bond Information 0800 737 666
If we do not receive your rent and you have not contacted us we will apply to Tenancy Tribunal to gain possession of the property and have all rental monies owed paid.
When you vacate the property, its condition is compared with when you moved in. Any difference (except fair wear and tear) is your responsibility.
The purpose of inspections is to advise the landlord of the condition of the property and how it is being maintained.
We will attend to all repairs as quickly as possible; however, often we must get the owner’s approval and obtain quotes before any work can start.
If you move in and find you have no hot water please check the switch by the cylinder and make sure the power switch is on. Failing this, locate the main switch board in your home and check to see if the hot water switch is in the on position.
You will receive written confirmation from Tenancy Services when they have received payment along with a Bond Lodgement Number for your reference.
Your bond will be refunded to you by the Bond Centre after the property is fully vacated, less any deductions that may be agreed or directed by the Tenancy Tribunal.
If unforeseen circumstances arise during a fixed tenancy and you have to leave the property before the lease expires, please contact us right away. We will do our best to find another tenant to take over your agreement. You will be responsible for all rent until another tenant moves in.